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Returns & Warranty

30 Day No Hassle Free Return Policy:
If you want to return your item for any reason within 30 days of delivery, please follow the simple steps below.
  • Contact us with your Order ID number stating that you would like to return your item(s).
  • We will e-mail you our RMA instructions in addition to a prepaid return label.*
  • We will typically respond to your return request within 1 business day.
  • When your return is received you will receive a refund for your purchase price. Any additional shipping charges are not refundable.
Please see below for information on warranty service after 30 days, lost shipments (delivery guarantee), and what happens if you receive the wrong item. (*Prepaid return label applies to U.S. retail orders only.)

Wrong Item:
If you believe the wrong item was sent to you please contact us with your Order ID number or other information to help us identify the order. We may ask you to send us a picture of the item you were sent (making sure to clearly show the ends of the cable/adapter/product).

If we shipped you the incorrect item we will take care of the problem, however, we may ask you to return the item before we can send you the correct item.

Delivery Guarantee:
We guarantee that your order will arrive intact and free of damage. If your shipment is lost or anything is damaged please contact us and we will take care of it as soon as possible.

If we insured your order you will have to provide any information needed for the insurance claim process before we can replace the order.

Defective items, DOAs, and our 1 Year Warranty:
All items purchased through our website come with a 1-year warranty.

If your item is dead on arrival or if your item fails during this time, please contact us describing the problem. We will try to work with you to solve the problem. If the problem persists, we will issue an RMA number to you and provide you with return instructions.

Once we receive the item it will be inspected and tested to verify its condition. If the item is defective we will replace it if another one is available. If no replacement is available we will issue a refund for your original purchase price.
Check out our new braided instrument cables!
  • Free standard shipping on all retail USA orders.
  • USA orders normally arrive within 3 to 6 business days.
  • Same day shipping on most orders placed by 12 PM PST Monday thru Friday.
  • Next day, second day, and international shipping available.
  • No minimum order!
  • 30-day no hassle return policy!
  • No restocking fees!
  • 1 year warranty!
  • 100% safe SSL encrypted shopping!
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