30 Day No Hassle Return Policy:
If you want to return your item for any reason within 30 days of delivery simply send us a e-mail requesting an RMA number along with an explanation of why you want to return the item and your order number. We will usually issue an RMA number to you and provide instructions on how to return the item within 1 business day.
Once we receive the item, you will receive a refund for your purchase price . Shipping charges are not refundable and you will have to pay the cost of returning the product to us.
Any item you return must be received in the same condition that it was shipped to you in and include all accessories, manuals, software, etc. that came with the product.Wrong Item:
If you believe the wrong item was sent to you please send a e-mail with a picture of the item you were sent (be sure to clearly show the ends of the cable / adapter) along with the Order ID number printed on your packing list or any other information to help us identify the order (such as your Buy, Amazon or eBay order number). If we shipped you the incorrect item we will take care of the problem however you may be asked to return the item before we can send you the correct one.
Delivery Guarantee:
We guarantee that your order will arrive intact and free of damage. If your shipment is lost or anything is damaged please contact us and will take care of it.
If we insured your order you will have to provide any information needed for the insurance claim process before we can replace the order. Defective items, DOAs, and our 1 Year Warranty:
All items purchased through our website come with a 1 year warranty.
If your item is dead on arrival or if your item fails during this time, please send us an e-mail describing the problem. We will try to work with you to solve the problem. If the problem persists, we will issue an RMA number to you and provide you with return instructions.
Once we receive the item it will be inspected and tested to verify it's condition. If the item is defective we will replace it if another one is available. If no replacement is available we will issue a refund for your original purchase price.
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